常见问题和联系我们

Customers who wish to cancel should do so online in the normal way. The standard cancellation terms need to apply as they are set by the properties, however don’t forget that you can normally amend your booking dates without penalty, as long as the property has availability for your new dates (if not you could call them to ask them to make some available), and your new booking needs to be the same value or more. This is our way of helping worried customers who feel they want to postpone. If you can't postpone, we recommend you check with your insurer or credit company whether they will compensate you.