常见问题和联系我们

Yes, we will waive our £10 admin fee for any customer who is forced to cancel their booking as a result of Covid-19 if Government restrictions force the closure of the property, stop you from travelling, or if you are required to self isolate as a result of a positive Coronavirus test. Customers affected in this way should contact the vendor directly and they will cancel the booking on your behalf without paying any admin fee. The vendor’s own standard terms and conditions for cancellations will still apply but most offer a full refund with at least 14 day’s notice. Also don’t forget you can normally amend your booking dates without penalty, as long as the property has availability for your new dates (if not you could call them to ask them to make some available), and your new booking needs to be the same value or more.